SIMPSONS MOTOR CARAVAN CENTRE ACHIEVES NCC APPROVED DEALERSHIP STATUS
GREAT YARMOUTH BASED FIRM DEMONSTRATES COMMITMENT TO EXCELLENT CUSTOMER SERVICE
Great Yarmouth based Simpsons Motor Caravan Centre has achieved coveted NCC Approved Dealership status. This achievement reinforces Simpsons Motor Caravan Centre commitment to best practice and to treating consumers in a fair and honest way while delivering an exceptionally high standard of customer service.
The NCC Approved Dealership scheme covers sales of tourers and/or motorhomes. It is one of three Consumer Code initiatives developed by the NCC (National Caravan Council), the trade body for the UK tourer, motorhome, holiday and park home industries of which Simpsons Motor Caravan Centre are members.
At the heart of each scheme is a Consumer Code of Practice establishing the benchmark for how an NCC member business should undertake all relations with its customer base. After a comprehensive independent on-site assessment, Simpsons Motor Caravan Centre was found to meet all of the strict criteria governing the scheme and was awarded NCC Approved Dealership status.
Says Belinda Crick, Sales Director, at Simpsons Motor Caravan Centre , “ With over 50 years as a family run business we’re proud to have been recognised as a company that treats it’s customers with respect and deals with them in an open, honest and friendly way. We have a valued and loyal customer base and have built our business on word-of-mouth recommendations arising from positive experience.”
Says Frank Finch, NCC Codes Manager, “The scheme allows consumers to more easily identify dealerships that have committed to look after their interests. Simpsons Motor Caravan Centre has successfully demonstrated that it operates to the high standards of customer service that the industry recognises as its benchmark. NCC Approved businesses provide customers with greater protection than is required by law and consistently aim to improve their offering by seeking and acting upon customer feedback.”
For more information on Simpsons Motor Caravan Centre visit www.simpsonsmotorcaravans.com or call 01493 601696.
For more information on the NCC and The NCC Approved Dealership scheme visit www.approveddealerships.co.uk